These terms and conditions apply to all our services.
By placing an order, the client agrees to the present general Terms and Conditions. Orders of any kind must show the subject of the transaction clearly. Amendments, confirmations or repetitions must be marked as such. Written orders must be duly signed.
We reserve the right to call in a third party to complete the contract or to delegate part or all of the work to third parties.
The client can withdraw from the contract at any time on the basis that payment is received for work already carried out (provided that the contract has not yet been completed).
Payment is due within 30 days of delivery of the contract. Exceptions to the payment period must be confirmed in writing. Discounts are valid only if payment occurs by the due date, otherwise the discounts will be forfeited.
The client agrees to pay the bill on time. Overdue fines are charged as soon as overdue notices are sent. After three unsuccessful overdue notices the matter will be passed on to a debt collector.
We reserve the right to refuse orders from clients with poor payment records or to accept them only against advance payment.
Notification of flaws
The work product is considered as accepted if the client does not notify us in writing of flaws within a period of 10 days after the delivery of the completed contract. Such notice must contain a detailed description of the issue and the extent of the work that is considered insufficient. The warranty is limited to the correction of the identified issues.
We commit to carrying out rectifications of justified complaints within 30 days of receipt of the complaint. The warranty for the correct reproduction of names, numbers, equations and addresses or untranslatable technical terms is excluded.
If, for any reason, the client wishes no corrections to be carried out, the client is not entitled to a discount or non-payment of the invoice. If the client does not allow reasonable time for the corrections to be carried out, the client is not entitled to a refund or damages.
Claims for damages, irrespective of the legal reasons, shall be deemed excluded unless we are legally liable for wilful misconduct or gross negligence.
In addition, liability is limited to the invoiced sum of the contract or service in question if the client has failed to inform us of a possible, in particular indirect, damage that may result from a particular use of the delivered text.
If the client intends to publish the translated or edited text rather than utilizing it for internal use, the client must submit a special request for publication. Conditions for special orders are arranged individually. If the client fails to submit a special order for publication and yet publishes the delivered test, the client can not claim damages for costs incurred if the publication must be repeated due to a translation or editing error.
Delivery dates and deadlines require our written confirmation to be binding.
Transmission of the completed contracts occurs by e-mail or by mail (which includes postal services, private transport companies and courier services). On posting the document via postal, courier or private transport services or on transmission by e-mail the contract is considered to be fulfilled and the risk passes to the client.
Data and information will be kept strictly confidential.
Changes and additions to these Terms and Conditions must be made in writing, whereby a notice by e-mail is sufficient. Verbal agreements require our written confirmation to be binding.
Even if one or more of the foregoing provisions of these Terms and Conditions are cancelled, the remaining provisions shall remain valid. The cancelled clause shall be replaced by another of similar meaning and effect.